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FAQs

Who is Highendsale.com?
Highendsale.com is an online clearance boutique for a life of luxury. We curate a selection of coveted designer brands to give you unprecedented access to luxury at deeply discounted prices. Contemporary fashion, cutting-edge eyewear, haute couture and opulent accessories are just some of our offerings.

We only stock 100% authentic items from well known international luxury brands. We are headquartered in Hong Kong, one of the world's largest luxury markets, and have our own buying desks located in Europe.

Our goal is to wow you with a personal service, backed by a reliable and engaging shopping experience.

How can you offer these discounts?
We have over 15 years of experience in luxury wholesale and enjoy strong trade relationships with some of the world's largest luxury brands, major distributors and reputable global retailers. We buy large quantities of inventory from them at volume discounts and are able to pass these discounts on to our customers.

Also, we look for current season, end of season and past season overstock which is available at highly discounted prices. These products carry our deepest discounts; however we only stock a few pieces of each style as that's all we usually manage to get.

How do your prices compare with other sites?
When we last compared prices using an actual sample of items, we were almost 30% lower than most private sale sites, e-commerce portals and even lower (and fortunately safer!) than many online auction sites.

That's crazy, are you for real?
We are a legitimate and well funded business registered in Hong Kong. Our corporate information is as follows:

Vilasa Limited
Suite 22B, 22/F
Kiu Yin Commercial Building
Wanchai, Hong Kong

Company Number: 1817058
Registered in Hong Kong.

Contact: +852 5188 2040
Email: service@highendsale.com

All our products are 100% authentic with original packaging and manufacturer warranty paperwork. Shop with confidence - we unconditionally guarantee the authenticity of our merchandise and your satisfaction!

How can I pay you?
We accept all major credit cards and payment by Paypal. To learn about our easy, secure and fast payment process, just click the Payments link on the bottom of the page.

What currency do I pay you in?
We list our products in a variety of currencies for your convenience, just select your preferred currency at the top right-hand corner and all our prices will automatically change based on the latest conversion rate.

However, we use USD as our settlement reserve currency and your order will convert to USD during the final stages of checkout.

Where and how do you ship?
We have satisfied customers in Hong Kong, Singapore, Tokyo, India and the United Kingdom. Although our focus is on the Asian market, we are a global business and can ship almost everywhere. Your items will be delivered to you by express courier, carefully packaged to avoid any transit damage.

We also offer returns on most of our items in accordance with our returns policy which can be found at the bottom of each page. We want you to be nothing less than completely satisfied as your experience matters!

Do I need to register to shop?
You do not need an account to browse Highendsale.com and will only be asked to register once you make a purchase. Registering with us will enhance your shopping experience and also give you access to our special newsletter which showcases upcoming sales and our deepest discounts. Registration will also help us save your details for the next time you shop, making it easier and faster for you in the future.

To register, simply sign up using the link at the top or the bottom of each page and your membership will be instantly activated.

Will you send me lots of marketing emails if I register?
You would not automatically receive marketing emails from Highendsale.com; however, you may subscribe to our special monthly newsletter, which is full of style advice, upcoming sales and our best offers. That's usually it and you can always ask to be taken off our mailing list at any time.

How do I search for a specific product?
Go to the search box on the top right-hand corner and enter whatever you may wish to search for. You can also search by designer, product, collection and trend using the menu at the top of your screen.

How do I contact you if I have problems?
We try to make it as easy as possible for our customers to get in touch. Feel free to send us an email at service@highendsale.com, this usually gets you the quickest response. Or you can chat with us using the Chat panel at the bottom right-hand corner of the screen.

And you can always call us during our office hours at +852 5188 2040; we love talking to our customers.

What do your customers say about you?
Good things hopefully! Look at the real life testimonials showcased on our pages that we found somewhat satisfying (we can connect you to these customers so you can speak to them first hand!)
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